Covid-19 Information

 

Covid-19 no kissingLDCE Covid-19 Limited Capacity

The following precautions are in place for the safety of our staff and valued guests:

  • All staff will be wearing face coverings

  • All guests will be required to also wear face coverings

  • Guests and staff may not enter the premises if they display any symptoms.

  • Handwash facilities are available in the handwash room on the way in and out of the cafe. You are welcome to return to this room at any time to wash your hands again, or you may use the bathroom facilities on the ground floor

  • Sanitiser dispensers are available on all tables and some larger wall-mounted dispensers are also available within the cafe space

  • Floor stickers will mark where to wait safely when queuing for entry, access to the handwash room and for the bathroom

  • Our sound system will play regular reminders to wash and sanitise your hands before eating and to maintain social distance within the cafe

  • Cafe entries are heavily restricted to allow for social distancing to be possible

  • Plexiglass barriers are installed at the entrance to reduce social contact with counter staff

  • We are now a cashless business and no longer handle physical currency.

Cancellations and Reschedules due to Covid

All guests whose bookings are cancelled due to lockdown can choose to be refunded or rescheduled. 

Guests who cancel due to Covid exposure or symptoms will be issued with a refund or rescheduled without penalty. 

Guests who no-show due to Covid exposure or symptoms will be offered a maximum refund of 50%. We will not reschedule a no-show booking.  

Gift Voucher Extensions

We will continue to extend any vouchers with expiry dates from March 20, 2020 to present day. The furthest we will currently extend is up to December 31 2021. This will be reviewed on Feb 28 2021 and may be again extended if lockdowns continue through 2021.